Warranty at a Glance

What’s Covered

• Defects in materials and workmanship under normal residential use
• Engine components (internal parts, carburetor, ignition, recoil starter)
• Pumps, gearboxes, transmissions and drive systems
• Frames, decks and welds that crack or fail under normal use
• Electrical components, control panels and wiring
• Parts that arrive missing from the box

What’s Not Covered

• Normal wear items such as blades, tines, belts, spark plugs, filters, tires, shear pins, carbide teeth, chipper knives, nozzles and hoses (unless defective on arrival)
• Damage from misuse, accidents, neglect, overloading or improper storage
• Damage from stale or incorrect fuel, ethanol fuel above E10, running without oil, or lack of routine maintenance
• Unauthorized modifications or repairs
• Improper installation – including standby generators not installed by a licensed professional
• Cosmetic damage that does not affect performance
• Products bought from unauthorized sellers

How to Make a Warranty Claim

1. Contact us at info@snitee.com, +1 (607) 624-2086 or live chat with your order number.
2. Describe the problem and include photos or a short video.
3. Our team will troubleshoot with you and confirm whether the issue is covered.
4. For covered issues, we’ll ship replacement parts free, arrange a repair, or send a replacement unit.

Replacement Process

If a replacement unit is approved, we ship it to you free. Depending on the issue, we may ask you to return the defective unit – in that case we cover the return shipping.

Defects Within the First 30 Days

If a product is defective within 30 days of delivery, you can also choose a full refund instead of a repair or replacement, under our Refund & Return Policy. Refunds are issued within 7 days after we receive the item, with no restocking fee.

Keep Your Warranty Valid

• Follow the maintenance schedule in your owner’s manual.
• Use fresh fuel and the recommended oil.
• Keep your order confirmation email as proof of purchase.