Which Items Ship by Freight?

Large or heavy items – such as riding lawn mowers, zero-turn mowers, towable wood chippers, stump grinders and home standby generators – ship by LTL (less-than-truckload) freight on a pallet. The product page or your order confirmation will show if your item ships by freight.

Freight Delivery at a Glance

Delivery Appointment

The freight carrier will call or text you, usually 24–48 hours before delivery, to schedule an appointment. Please provide a reachable phone number at checkout. Someone 18 or older must be present to sign for the delivery.

Curbside Delivery

• Freight deliveries are curbside – the driver brings the shipment to the curb or end of your driveway using a liftgate truck.
• Drivers are not required to bring items into your garage, backyard or home, or to unpack or assemble them.
• Please make sure the delivery address is accessible to a large truck. Let us know in advance about narrow roads, gated communities or other restrictions.

Inspect Before You Sign

1. Check the pallet and packaging for visible damage before signing.
2. If you see damage, write “Damaged” with a short description on the delivery receipt (Bill of Lading) before signing, and take photos.
3. Contact us within 48 hours of delivery with your order number and photos.

We’ll arrange replacement parts, a replacement unit or a full refund at no cost to you.

Missed Deliveries

If you miss a scheduled appointment, the carrier may charge a redelivery or storage fee. To avoid this, please reschedule directly with the carrier at least 24 hours in advance.

Returning Freight Items

Freight items can be returned within 30 days of delivery, with a refund within 7 days after we receive the item and no restocking fee. Return shipping for change-of-mind returns is paid by the customer; we can provide a freight quote on request. Return shipping is free for damaged, defective or incorrect items. See our Refund & Return Policy.