Policy at a Glance

Return Window

You may return or exchange any item within 30 days from the date it was delivered.

Return Conditions

• The item should be in its original condition with all parts, accessories, manuals and packaging included.
• Fuel and oil must be completely drained from gas-powered equipment before shipping, as required by carriers.
• Items that show heavy use, misuse or damage not caused in shipping may not be eligible for a full refund.

How to Start a Return

1. Contact us at info@snitee.com, +1 (607) 624-2086 or live chat with your order number and reason for return.
2. We’ll send you a Return Authorization (RA) number and the return address.
3. Pack the item securely, preferably in its original packaging, and write the RA number on the box.
4. Ship the item and send us the tracking number.

Refunds

Once we receive and inspect your return, we issue your refund within 7 days to your original payment method. You’ll receive an email confirmation when the refund is processed. Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement. Afterpay refunds are returned to your Afterpay account.

Restocking Fees

Snitee never charges a restocking fee on any return.

Return Shipping Costs

For change-of-mind returns and exchanges, the customer is responsible for return shipping costs. For large freight items, we can provide a freight carrier quote on request. If your item arrived damaged, is defective, or we sent the wrong item, Snitee covers return shipping.

Exchanges

We gladly accept exchanges within the 30-day return window – for example, for a different model, size or color. Contact us to arrange an exchange. The customer covers shipping to return the original item, and we ship the replacement item to you free. If the new item costs more or less, we’ll charge or refund the difference.

Order Cancellations

Orders can be cancelled at no charge any time before they ship, with a full refund within 7 days. Once shipped, an order can no longer be cancelled but may be returned under this policy.

Damaged Shipments

1. Inspect your shipment at delivery. For freight deliveries, note any visible damage on the delivery receipt (Bill of Lading) before signing.
2. Take clear photos of the damage, the packaging and the shipping label.
3. Contact us within 48 hours of delivery with your order number and photos.
4. We’ll arrange replacement parts, a replacement unit or a full refund – return shipping is on us.

Defective Products

1. Contact us with your order number, a description of the problem and photos or video if possible.
2. Our support team will troubleshoot with you – many issues can be solved quickly.
3. If the product is confirmed defective within 30 days of delivery, you can choose a replacement or a full refund, and we cover return shipping.
4. After 30 days, defects are handled under our 2-year Warranty & Replacement policy.